Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information about your use of our website:

Information You Provide

• Contact and Account Information: When you create an account, make a purchase, or contact our customer service, we collect your name, email address, shipping address, billing address, and phone number.
• Payment Information: When you make a purchase, we collect payment information such as credit/debit card details or PayPal account information. Please note that we use secure, PCI-DSS compliant payment processors and we do not store your full card information on our servers.
• Order Information: Details about the products you purchase, order history, and preferences.
• Communications: Records of your communications with us, including emails and customer service inquiries.

Information Collected Automatically

• Device and Usage Information: We collect information about how you access our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Location Information: We may derive your approximate location from your IP address to provide relevant shipping options and comply with regional regulations.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our Baby Nests, Bedding, Activity Toys, and other products
• To communicate with you about your orders, account, and our products
• To provide customer support and respond to your inquiries
• To improve our website, products, and customer experience
• To send you marketing communications (only with your consent where required by law)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our policies

3. Sharing and Disclosure of Information

We respect your privacy and only share your information in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments, fulfilling orders, and providing customer service. These partners are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

4. Data Storage and Security

Inspired by Copenhagen’s meticulous attention to detail, we implement appropriate technical and organizational measures to protect your information:

• End-to-End Encryption: All payment information is protected using industry-standard SSL encryption.
• Secure Storage: Your personal data is stored on secure servers with limited access.
• Payment Security: We use PCI-DSS compliant payment processors and do not store full credit card details on our servers.
• Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction: You can access and update your account information by logging into your account on our website.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Marketing Preferences: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Cookie Preferences: You can manage cookies through your browser settings (see Section 6 below).

To exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function properly, such as remembering items in your shopping cart.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve its functionality.
• Preference Cookies: Remember your preferences, such as language or region settings.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns (with your consent where required).

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

As we serve customers globally (with exceptions for Asia and some remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.