At Camcam Copenhagen, we design our Baby Nests, Bedding, and accessories with the utmost care, hoping they bring serenity and joy to your family. We understand that sometimes an item may not be perfect for your needs. Our returns and exchanges policy is crafted with the same principles of clarity, care, and respect that define every product we create.

We aim to make the process as gentle and straightforward as possible. If you are not completely satisfied with your purchase, please let us help you find a solution.

Our Return & Exchange Policy

You may return or exchange most items within 15 days of the delivery date. The item must be unused, in its original packaging, and with all tags attached.

Step-by-Step Process

  1. Initiate Your Request: Within 15 days of receiving your order, please email our care team at [email protected] with your request. Use the template provided below to ensure we have all necessary information.
  2. Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for sending the item back to our San Antonio studio.
  3. Ship Your Return: Carefully pack the item(s) in their original packaging. Include the RMA number clearly on the outside of the package. We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
  4. Inspection & Processing: Once received at our studio, our team will inspect the item(s). Upon approval, we will process your exchange or refund within 5 business days.

Request Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Camcam Copenhagen Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Product Name(s): [e.g., Organic Cotton Baby Nest, Cloud Pattern] Reason for Request: [Please briefly describe] My preference is: [ ] Refund to original payment method. [ ] Exchange for: [Please specify desired product, size, color, etc.] I confirm the item(s) are unused, in original packaging with all tags attached. Full Name: Shipping Address (as on order): Email Address: Thank you, [Your Name]

Refunds: Timing & Method

Once your return is approved, your refund will be processed within 5 business days. The funds will be issued back to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that it may take an additional 5-10 business days for the refund to appear on your bank or card statement, depending on your financial institution’s policies.

Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Non-Returnable Items

To ensure the health, safety, and integrity of our products for all families, the following items are final sale and cannot be returned or exchanged:

  • Beauty & Makeup Purses: Due to their personal nature and hygiene considerations.
  • Bibs & Changing Mats/Covers/Pads: For clear hygiene and sanitary reasons.
  • Personalized or Custom-made Items.
  • Items that are not in their original condition, are damaged, missing tags, or show signs of use.

This policy is aligned with our commitment to creating safe, serene spaces for your little ones, mirroring the careful thought we put into our product design and material selection.

Damaged or Incorrect Items

If your order arrives damaged or if you received an incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Our Caring Team is Here to Help

Email: [email protected]
Mail: Camcam Copenhagen Store, 4910 Carolina Avenue, San Antonio, US 78205

We appreciate the trust you place in us by inviting Camcam Copenhagen into your home. Thank you for being part of our story.

With love,
The Camcam Copenhagen Team